Refund policy

We want you to be happy with your purchase.

• Cooling-off period: Under UK law, you have 14 days to cancel and return for a refund.
• Condition of items: Products must be unopened, unused, and in original packaging.
• Exclusions: For hygiene and safety, we cannot accept returns of opened consumable products (e.g., CBD oils/gels).
• Process: Email us at info@lumeowellness.uk to arrange a return. Customers are responsible for return postage unless the item is faulty.
• Refunds: Issued to your original payment method within 14 days of receiving returned items.